On-site Tech Support provides OnePlan Managed services for all of our clients. This includes a trouble ticketing system. The instructions and video below will explain how to submit a trouble ticket if your computer is misbehaving.
- Check your email for your login information.
- Double click the OTS logo in the corner by the clock. This will open a web browser to the login page.
- In the top menu click the New Service Ticket button.
- Please put something relevant and informative in the Summary field. “Computer Problem” is not relevant and informative. “Outlook is not sending email” is a relevant and informative Summary.
- Enter as much as you can in the notes field that will help us diagnose and fix the issue. Poor or few notes delays the process by us having to call you for more information that you could have put in the notes field to begin with.
- If you have any questions about what information to put in the ticket, click the link in the yellow bar at the top of the screen. There are very detailed instructions there.
If you need to add more information to the ticket, please click on the “View Tickets” tab at the top and add the information to the correct ticket. DO NOT SUBMIT A SECOND TICKET TO UPDATE AN EXISTING TICKET.